Prior to the COVID-19 outbreak, you and your team may have already been working remotely. However, the ‘new norm’ of social distancing has seen farm vets and practices having to adapt working routines, both in-practice and on-farm.
VetIMPRESS can assist you in meeting the challenges of managing teams while remote working.
CHALLENGE: CO-ORDINATING REMOTE TEAMS OF VETS
Diary management is an art of juggling people and priorities, relying on quick communication across the practice team. VetIMPRESS Diary Management area ensures appointment management for the farm vets within your practice is straightforward and efficient. Central to VetIMPRESS is a robust calendar function, with individual and team calendars that link tasks to be completed on-farm. This function enables your practice to manage availability across the entire team, with all practice staff having a complete overview of operations.
CHALLENGE: MANAGING CHANGING DIARIES
Emergencies happen but they can play havoc with a vet’s calendar, especially when working remotely. VetIMPRESS lets vets access their individual calendar via the mobile app and amend appointments. This information is sent back to the practice where staff can reschedule appointments as required. Practice staff can also see who has availability to schedule unassigned appointments.
CHALLENGE: MANAGING EQUIPMENT
Diary management while remote working also brings logistical questions about who is using equipment and when. VetIMPRESS Diary Management area allows vets to book equipment out, so the team knows where equipment is located and when it is available.
CHALLENGE: ACCURATELY BILLING VISITS
Vets can set the time of arrival and departure on-farm. This information is available to practice staff with the result that they can invoice the client correctly for the visit.